PRIVACY POLICY
WYNDHURST COUNSELING & WELLNESS

Last updated: January 26, 2025

Wyndhurst Counseling & Wellness respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit wyndhurstcounselingcenter.com (“Site”) or contact us through the Site.

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use the Site.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you use our contact forms or otherwise communicate with us through the Site. This may include:

• Name
• Email address
• Phone number (optional)
• Subject or type of service you are inquiring about
• Message or comments you choose to submit

Please avoid including detailed private health information in the website contact forms. If sensitive information is needed, we will discuss that with you directly by phone or during appointments.

Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically by our hosting provider or analytics tools. This can include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring website
• General location information based on IP address

This information is generally used in an aggregated way to understand how visitors use the Site and to improve performance and security.

How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your inquiries, questions, and requests submitted through the contact forms
• To schedule or manage appointments and communicate with you about services
• To improve our customer service and the quality of our Site
• To monitor and maintain the security and performance of the Site
• To comply with legal obligations or protect our legal rights

Cookies and Similar Technologies

The Site may use “cookies” or similar technologies to enhance your experience. A cookie is a small text file placed on your device that helps us remember certain information about your visit.

You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function as smoothly, but basic access should still be available.

Third Party Services

We may use third party services, such as website hosting, security services, and analytics tools, to operate and improve the Site. These providers may process technical data about your visit (such as IP address or pages viewed) to help us understand usage patterns and maintain security.

We do not authorize third party service providers to sell or use your personal contact information for their own marketing purposes.

How We Share Your Information

We do not sell, trade, or rent your personal information.

We may share information in the following limited circumstances:

• With trusted service providers who assist in operating our website, conducting our business, or providing services to you, and who agree to keep this information confidential
• When required by law, regulation, court order, or government request
• To protect our rights, privacy, safety, property, or that of our clients or the public

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information submitted through the Site. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information collected through the Site only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Contact form submissions may be retained in our email records or website backups for a period of time consistent with our business and legal needs.

Your Choices and Rights

You may choose not to provide certain information through the Site, but that may limit our ability to respond to your inquiry.

If you would like to review, update, or request deletion of the personal information you have submitted through the Site, you may contact us using the information in the “Contact Us” section below. We will respond within a reasonable time and consistent with applicable law.

Children’s Privacy

This Site is intended for use by adults. We do not knowingly collect personal information from children under the age of 13 through the Site. If we learn that we have received personal information from a child under 13 without verifiable parental consent, we will delete that information as soon as reasonably possible.

Links to Other Websites

The Site may contain links to websites that are not operated by Wyndhurst Counseling & Wellness. We are not responsible for the content or privacy practices of those external sites. If you visit another website, that site’s privacy policy will apply.

Online Information and Clinical Records

The information you submit through the Site’s contact forms is used for communication and scheduling purposes and is not your clinical record. Clinical records are maintained separately in accordance with professional, ethical, and legal standards, including applicable privacy and confidentiality laws. Do not use the Site for emergencies or crisis situations.

Do Not Use the Site for Emergencies

This Site is not intended for use in an emergency. If you are in crisis or in immediate danger, call 911 or 988 (the Suicide & Crisis Lifeline) or go to the nearest emergency room. Do not rely on website messages or email for urgent or emergency communication.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Wyndhurst Counseling & Wellness
371 Oakdale Circle
Lynchburg, VA 24502
Phone: 434-237-2655

You may also contact us through the contact form available on our Site.